Name: Lucy Lorenzo
Rating: 4
Review: UPDATE – Vesta responded very quickly upon seeing my review and fixed the issues. I had a $1000 bill from a pool repair company from when they fixed the pipe that Vesta broke and Vesta reimbursed me. They refilled underneath the pool deck where there were remaining holes and resealed the cracks that had formed. I am still leaving it at 4 stars due to the process I had to go through but I will say they fixed all the issues and I’m pleased with the final product.BUYER BEWARE. I called Vesta to fill in some holes under my pool deck with poly fill.I got multiple quotes and, although Vesta was the most expensive, I trusted the volume of good reviews. I signed on to do the work and it got delayed repeatedly – not the end of the world and they did keep me informed every step of the way. The week before they started they called to check the date still worked and reminded me if I had not mapped out my underwater drainage and they broke a pipe they would not be liable. What??? I had no idea this was my responsibility!! The sales guy told me it was in the contract I had signed but shame on me for not reading all the fine print in that multi page contract. No one brought it up during the sales process until they were about to do the work. A warning to anyone else to know exactly where all your drainage system is or you will need to pay get this done. I protested it so, due credit to them, they did send a plumber to map the water drainage. (I have had foundation work done before. They mapped the drainage as part of the 1000s I paid for the work. This was not something I expected to held responsible for and if so at least should have been notified). During the work they did end up breaking a pipe (see picture below with some poly fill popping out). They sent a plumber to “fix” it but he refused to guarantee his work and told me my whole drainage system was not good, I had the wrong connectors used with the pipes? This is a 30 year old house and neither myself or the previous owner (only 1 before me, it was a custom built house) have ever had any drainage issues but suddenly this is a pre existing issue. I now have blocked pipes (see photos) that never existed before. You can also see the quality of the work where some of the cracks are reopening, and where there is still spacing under the deck they are supposed to have fixed. I have called Vesta and they have repeatedly told me sorry my pipes are faulty per the plumber and there is nothing they can do. I wish I had never had the work done. A few cracks would have been much better than a blocked pipe. Extremely disappointed.
Date: 7 months ago