Name: Lily Wolens
Rating: 5
Review: I suspected that my home might have had foundation issues when I noticed that our doors wouldn’t close properly and started seeing cracks around out house. I hired a structural engineer to do an initial inspection, and it turned out that our foundation had some settling and would need repairs. I knew nothing about a home foundation when I started this process and found the whole thing overwhelming. The structural engineer recommended that I reach out to foundation repair companies immediately, so I had five different ones come out to conduct an inspection and provide me with repair estimates and recommendations.What I also didn’t know going into this was that each foundation repair company takes measurements, but their repair methods drastically differ and initially it was hard to figure out the pros and cons of each. Grant, our account rep from Pinnacle, was the last of the five foundation repair companies that came out, and he had a completely different approach to taking measurements and assessing the issue. We decided to move forward with Pinnacle (specifically because of Grant!) and he walked us through the entire process and helped us understand all the factors that went into their proposal. Grant was extremely patient with us the whole way through, answered countless questions we had, and made himself available whenever we needed.Kristin, who is a project manager at Pinnacle, was also incredibly helpful and patient with us and walked up through every step. She made the whole process less overwhelming and helped us manage it. Unlike the other foundation repair companies that I met with, Pinnacle had sound reasoning behind every recommendation they had, and I didn’t feel like they were trying to just increase the price for their own business purposes. They understood our concerns and us wanting to make sure our home was properly taken care of. I didn’t have this same experience with the four other foundation repair companies that I met with.For anyone going through a home foundation issue, I strongly encourage that you at least reach out to Pinnacle to get an initial assessment and walk you through the process. If you’ve never experienced foundation issues before, I can say it can be very overwhelming and it’s important to work with a repair company that you trust and is patient walking you through the process. I feel really lucky that I found Pinnacle, and it was in large part to Grant and Kristin for making me feel well informed and taken care of.
Date: 4 months ago