Name: James Wang
Rating: 1
Review: Was recommended this place for leveling by my realtor after my business partner and I purchased our first property. Initially the experience was great, the customer reps were professional and flexible with scheduling. After the leveling was completed we had some follow up work. During the follow up work they were careless with the subfloor demo and damaged one of the HVAC lines. I get that things happen during construction that are unforeseen but this was just blatant lack of care. The HVAC line was visible from the other side. So fine, I tried to be understanding and asked them to give me some time to find someone to fix the HVAC line before they close up the subfloor. Not only were they unwilling to pay for any portion of the HVAC expense they werent willing to wait for me to find an HVAC person to fix the line before they closed the subfloors. They wanted to charge me another $500 for them to come back the next day to nail the subfloor. All in all, i hired them to do the follow up which cost me $1.1k and then spent another $1.2k just to fix their mess. Over all It just seems like they just want to get the job done and move on without a care about the wellbeing of the house. They mentioned this is just how they “usually do business”. This is very poor customer experience i would expect to be treated better when Ive spent more than $15k hiring them.
Date: 3 months ago